Security

How to change my two-factor authentication device?

To change your two-factor authentication (2FA) device, you should have access to the Bankera app on your old device. Then, follow these steps:

  1. Download Bankera app on the new device.
  2. Allow the Bankera app to send notifications.
  3. Log in to your account on the new device.
  4. Create a passcode.
  5. Navigate to "Profile" in the bottom navigation menu.
  6. Click "Two-factor authentication".
  7. Turn on the "Bankera app on this device" toggle button.
  8. Your new device is set up for 2FA!
If you do not have access to your phone number or Bankera app on your old device anymore, please contact our support team via BoldDesk or send an email to support@bankera.com.

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Other questions

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About

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Anti-Money Laundering and Counter-Terrorism Financing

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